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A common challenge we hear is how to ensure you are utilizing the most updated information to have the most effective conversations with patients. Despite best efforts, your team may not be aware of changes in patient fill behavior if they are not updated in real-time.
If your team’s member targeting approach involves monitoring ongoing member fill rates and a spreadsheet or two, you are not alone. On the maturity scale of adherence programs, many plans land and stay in this phase because it works just well enough to drive outbound calling. But there are downsides to this approach:
Identifying at-risk Medicare members and intervening upon them is a complex undertaking – below is your path to improving program efficiency and effectiveness.